Home
Susan April 12, 2010 • INDIGO BIOFEEDBACK SYSTEM
Our Support Central Team can be reached by phone or email. When you receive your device you may have questions about getting started. This Support Desk directs you with any technical computer or software issues or inquiries. If necessary they can also provide assistance with the installation, activation process, and basic navigation of the software. You will be required to leave a message regarding the details of your concern, phone number(s) and the best time to receive a call back. Calls will be returned in the order they are received.
The Support Central email desk is another way to ask a question or give feedback. support-central@thequantumalliance.com We receive a high volume of emails but strive to respond within one business day. It is important to note that technical issues are typically not easy to resolve via email. In order to trouble shoot an issue, a thorough discussion is required to gather all the critical information about the situation. Most resolutions will also require that a Support Central team member remote into your computer. Therefore, for technical issues it is highly recommended that you call and leave a voice mail. This way you establish your priority on the call back list.
Contact Support Central directly by calling our Toll Free or Worldwide phone numbers.
Support Central Helpline
support-central@thequantumalliance.com
Mon-Fri 9-7 MST Sat-Sun 10-5 MST
800-388-2033 ext 1
403-228-1141 Worldwide (week days)
GETTING REMOTE HELP ASSISTANCE:
Please download the following software to start the remote control tool TeamViewer Quicksupport:
http://www.teamviewer.com/download/version_6x/TeamViewerQS.exe
Please download the following software to start the remote control tool Log Me In:
Susan November 26, 2009 • INDIGO BIOFEEDBACK SYSTEM
http://www.thequantumalliance.com/contact/executive.php
Review this months purchase promotion;
http://www.thequantumalliance.com/promotion/
Contact one of TQA executive team members at 1-877-388-3005
Susan August 05, 2008 • Clasp32 Technical Tips
The Support Central Helpline Team has put together some of the most Frequently Asked Questions.
You might find an answer to your question here.
Support Central is open Monday through Sunday. (See our Contact Information on the right, in the blue box.)
Refer to the post "Support Central Helpline: What we do and what we don't support" (in Technical Issues Category).
HOW TO FIND THE ANSWER YOU ARE LOOKING FOR
The FAQ's are organized into 5 different categories that are listed in the blue box named "FAQ's" on the right side of this page.
You can find your answers two ways:
1) Select one of the categories and browse through the different posts of questions / issues.
2) Search for a particular topic or post by typing a key word or two in the "SEARCH" bar at the right.
You can type in keywords like;
“Computer Specifications”
“Ordering”
“New Software”
“Latest Update”
“Update”
“Prerequisites” if you are moving up from an older version (09 or older)
And Click Search