Susan January 13, 2013 • INDIGO BIOFEEDBACK SYSTEM
UPDATE: The latest version of the 12 12 12 Indigo Update is working fine, there are no major reports of problems. Most of the previous glitches have been corrected
There are some basic Step By Step Instructions in another Post as given by Qxsubspace in their Newsletter dated Jan 5th. This has been added to the FAQ's for your convenience. However, this post includes all the prerequisite tips and troubleshooting hints.
If you are unsure and unfamiliar with the some of the terminology in these instructions and nervous about doing these things on your own, please find someone to help you. Depending on the call load we may not be able to get back to you right away, should you run into a hiccup. Perhaps you have someone (a family members or friend) who is a little more computer/tech savvy, who find's it fairly easy to follow these kinds of instructions.
Very Important! Many of you have backdated your computer clock to avoid being locked out. In order to stay operational and buy some time for the kinks to get worked out. Others were refusing to do the update until the glitches have been resolved. (Please click here to see more info on the 12 12 12 feedback) So when you are ready to attempt the update, make sure you reset the computer clock to today's date setting.
Now do any needed Windows Updates and Anti Virus updates;
DOING WINDOWS UPDATES:
FIRST if your computer has been backdated set it to the current date.
1.Right Click on ''My Computer''
2.Click on Properties
3.To the left there is an option ''Windows Update'' Click it, this will open a page telling you if there are some needed updates. You can wait to restart the computer until you have completed all the necessary updates. (read on)
Anti Virus Updates; Check for any needed updates (as per your personal Anti Virus software);
It would be highly advisable to do current Anti Virus Scan of your system, especially if you have had the computer backdated for some time.
DO I NEED THE DEVICE CONNECTED DURING UPDATE PROCESS?
No, the Indigo does not need to be connected while installing the 12 12 12 Update.
SHOULD I USE INTERNET EXPLORER OR MOZILLA FIREFOX?
In the past some have encountered problems using Internet Explorer (I/E) so it is important to do the WINDOWS updates.
Before Getting Started;
Here is where to go to reset the password http://www.welcometoindigo.com/my_account/password
This will generate an auto reply email so you can finalize it.
Do I use the QC Back Up Tool to back up my client files
NOTE: This product tool was designed and developed by SST (formerly; Quantum Center of Excellence, 'Quantum Computers'). This is not a TQA product. If you have purchased other products from them; installation EDVD's / computers please contact them for support.
If you have the QC Backup Tool on your computer desktop and have not used it for some time it will likely be outdated and may no longer work. There is no need to panic. If it works you can use it as a little security measure (so far using the Indigo update from welcometoindigo it has been very rare to see practitioners losing their client files). If the back up tool still works, go ahead and do a current Backup of your (5 5 11 or earlier software) client files. This will also back up any added Gage and Nelson Matrix Items, Prayer Wheel Docs and the Add Faculty P.E.A.R.doc BUT DO NOTHING WITH IT AFTER. DO NOT ATTEMPT TO RESTORE CLIENT FILES WITH THIS! This is an extra safety net measure ONLY. In the event of lost client files this becomes a potential place for a tech (who knows how to work with it) to attempt to extract and restore the client files that were otherwise lost.. This tool will then be obsolete, because during the update to the 12 12 12 a conversion of the client database takes place and these are then restored during the updating process. Future updates will always do an automatic backup and restore.
Note: If you have created a Prayer File, Add Faculty File or DD Cocktails make copies of the contents.
Gage Tarrant has shared a video showing an alternative way to back up and restore the Added Gage/Nelson Matrix Items. https://thequantumalliance.adobeconnect.com/_a952644675/p6smjf7rf4m/?launcher=false&fcsContent=true&pbMode=normal
If the current Indigo Software on your computer is version 3 3 10 or newer, you can simply install the 12-12-2012 Indigo Service Pack. With the 12-12-2012 Indigo Software, your client files are automatically backed up, converted and restored. Please note that after installing the Service Pack you will need to re-activate your software and pay the 200 Euro fee. See "How do I activate the Indigo 12 12 12 Software?"
When do I need to install the 12-12-2012 Indigo Full DVD Software?
If the Indigo Software you have installed on your computer is from 1 1 2010 or on a new computer and you do not have a install disk, you need to download and install the 12-12-2012 Indigo Full Software. The service pack over a 3 3 10 / 7 7 10 / 5 5 11 /11 11 11 are working fine. Please note that the Full DVD downlod is not hte best option on a virgin computer. If you have a hard copy of older Inidgo software install that first. We have recieved some reports that there are error messages and no graphics in some of the Systemic Biofeedback Program options and a few of the BV graphics that are not working. (Email me for more details) So the full download may be missing some elements. This is not an issue if the Service Pack is used over an older Indigo software verison, as mentioned above. These issues have been reported to the software programming team in Budapest and we are waiting for their response/fix.
After installing the Service Pack you need to Activate the 12 12 12 Software and pay the 200 Euro fee. See "How do I activate the Indigo 12 12 12 Software?"
This download is taking over 5 hours what do I do?
If you are installing the Service Pack directly from the http://www.welcometoindigo.com it usually takes no more than 20 minutes. It should not be taking this long on a reliable high speed connection. If you are doing the Full DVD Download it could be hours. You should go to another place to do the update where you have the ability to connect via an ethernet cabel direct from your computer to your home or office modem, with a good quality, high speed internet connection.
'' File download error, wrong crc32....''
Go to your browser history and clear the history and clear the cookies, then try again, as something may have been stored preventing it from downloading because of the previous failed attempt. You will probably need to do this after any failed attempt, before trying again
" failed to read setup engine "
Clear the browsing history and clear the cookies and try again, as something may have been stored preventing it from downloading because of the previous failed attempt.
"Failed to get Data for EnableLUA"
Means the UAC is turned on (see how to disable/Trun Off UAC Click here)
If it happens in XP this is a programming error, I think you just have to click ok
"Not a Valid Win32 Application"
not sure what causes this one yet…
"Information: Remedy Query Table error."
Indicates corrupt client data files, or client data table did not write properly. The client files may also be lost. Will need to call Support Central for assistance.
"Database is Locked" After the activation and running your first test session you may see this occur in various software locations (Please click here to see more info)
Another important reason for having the I/E updated to the I/E 10 is so that when you activate on the PayPal page their won't be a problem accessing the area to filling in all the info needed to finalize the payment. For some reason if you don’t have I/E 10 you will not be able to completely access all of the 'fill in' area for the required information.
HOW DO I SET UP THE COMMUNICATION (COM) PORT?
You do not need to do this if your device is being recognized. When you see the window revealing the Indigo Serial Number (at the 25% program load mark) you will know your device is being recognized.
Before setting up the COM Port, please make sure the USB driver of the device is properly installed. Connect the Indigo device to the USB connection on the computer that you always use or to a new one that you want to set. The following steps will guide you to set the communication port to the COM1 setting:
Optional Videos for live instructions (These videos were posted on Youtube courtesy of SST);
If for some reason the device is not getting detected after the Update you may have to reset the COM port to Com1
Comports Video Win7 Comport 1 Setup
Comports Video Win Vista Comport 1 setup
Comports Video Win XP Comport 1 setup
BEFORE RUNNING YOUR FIRST SESSION
After the update there are 2 important things to check, once inside the Indigo program. Enter through the Demographics and Chose any client. On the Calibration screen don’t bother Calibrating just close using the red X in the upper right. Fromthe Main Menu access 'Test' to get to the Main Matrix screen.
1. You will need to Reset to the Gage Matrix on the Indigo;
2. You may need to check the Potency Equalizer;
THE BIG SOFTWARE
This is loaded durning the 12 12 12 update and an Icon will appear on the desktop of the computer but it requires an additional activation fee of 150 Euro
Warning if you have backdated your computer due to the 12 12 12 lock out, you might find that you lose access to the Quantum Encyclopedia. So once you have updated to the 12 12 12 and are running the computer at the current date, you may need assistance to reactivate it. Click Here
Susan April 12, 2010 • INDIGO BIOFEEDBACK SYSTEM
Our Support Central Team can be reached by phone or email. Those of you in the EU also have access to your own TQA website, which is being translated into many languages http://www.thequantumalliance.eu/ Here you can click the available flags on the top to see content in that language (some may be in progress). You will find most of the same information available on our main website but more specifically relating to the EU as well content about conferences, training courses and the contact infornation in relation to obtaining more local technical support http://www.thequantumalliance.eu/support
When you receive your device you may have questions about getting started. This Support Desk directs you with any technical computer or software issues or inquiries. If necessary they can also provide assistance with the installation, activation process, and basic navigation of the software. You will be required to leave a message regarding the details of your concern, phone number(s) and the best time to receive a call back. Calls will be returned in the order they are received.
The Support Central email desk is another way to ask a question or give feedback. email@example.com We receive a high volume of emails but strive to respond within one business day. It is important to note that technical issues are typically not easy to resolve in a response via email. In order to trouble shoot an issue, a thorough discussion is required to gather all the critical information about the situation. Most resolutions will also require that a Support Central team member remote into your computer. Therefore, for technical issues it is highly recommended that you call and leave a voice mail. This way you establish your priority on the call back list.
Contact Support Central directly by calling our Toll Free or Worldwide phone numbers.
Support Central Helpline
Mon-Fri 9-7 MST Sat-Sun 10-5 MST
800-388-2033 ext 1
403-228-1141 Worldwide (week days)
GETTING REMOTE HELP ASSISTANCE:
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Susan November 26, 2009 • INDIGO BIOFEEDBACK SYSTEM
USA / Canada: 1 877 388 3009
Worldwide: 1 250 646 2740
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