Susan January 13, 2013 • INDIGO BIOFEEDBACK SYSTEM
UPDATE: The latest version of the Indigo software is 9 13 13 Take note that this is not a mandatory update for those that are already using the 12 12 12 version. The cost to update to the 9 13 13 version is an additional 100 Euro. A prerequisite to utilizing the 9 13 13 Service Pack are the 7 7 10 /11 11 11 and/or the 12 12 12 Indigo software.
There are some basic Step By Step Instructions in another Post as was given by Qxsubspace in their Newsletter dated Jan 5th 2012. This has been added to the FAQ's for your convenience. That post is the one that includes all the prerequisite tips and troubleshooting hints, especially for those updating from much older versions of the software.
If you are unsure and unfamiliar with the some of the steps or terminology in these instructions please seek the help of someone who does. Perhaps you know someone who is a little more computer/tech savvy, who find it easier to navigate these instructions.
Very Important! Some practitioners backdated their computer's clock to Jan 1, 2012, after the last lock out to continue to access the 11 11 11 version of the software. So when you are ready to attempt the update, make sure you reset the computer clock to the current date.
Please be sure to do any needed Windows Updates and Anti Virus updates;
DOING WINDOWS UPDATES:
AGAIN if your computer has been backdated make sure you set it to the current date.
1. Right Click on ''My Computer'' / "Computer"
2. Click on Properties
3. To the left there is an option ''Windows Update'' Click it, this will open a page telling you if there are some needed updates. You can wait to restart the computer until you have completed all the necessary updates. (read on)
Anti Virus Updates; Check for any needed updates (as per your personal Anti Virus software);
It would be highly advisable to do current Anti Virus Scan of your system, especially if you have had the computer backdated for some time.
DO I NEED THE DEVICE CONNECTED DURING UPDATE PROCESS?
The Indigo device does not necessarily need to be connected while installing the 12 12 12 or 9 13 13 Update. It will need to be recognized by the computer and software to proceed with the activation.
SHOULD I USE INTERNET EXPLORER OR MOZILLA FIREFOX?
In the past some have encountered problems using Internet Explorer (I/E) so it is important to do the WINDOWS updates.
How do I do the 9 13 13 Update?
Before Getting Started;
Here is where to go to reset the password http://www.welcometoindigo.com/my_account/password This will generate an auto reply email so you can finalize it.
Do I use the QC Back Up Tool to back up my client files?
NOTE: This product tool was designed and developed by SST (formerly; Quantum Center of Excellence, 'Quantum Computers'). If you have purchased other products from them such as; installation EDVD's / computers and need help with their products please contact them for support.
If you have the QC Backup Tool on your computer desktop and have not used it for some time (since 2011) it may be outdated and no longer work. There is no need to panic. If you have not updated from the 11 11 11 version and it works you can use it as it provides a little extra security measure (using it for one last back up of the client files before doing the 9 13 13 Indigo update. This tool will also back up any added Gage and Nelson Matrix Items, Prayer Wheel Docs and the Add Faculty P.E.A.R.doc The new QX software update does save and convert the client files and luckily it has been very rare that practitioners lose their client files. If the QC Back-Up tool still works, go ahead and do a current Backup BUT ONLY of 11 11 11 or earlier software. After the Back Up leave it alone. DO NOT ATTEMPT TO RESTORE CLIENT FILES WITH THIS after you update! In the event of lost client files this becomes a potential place for a tech (who knows how to work with it) to attempt to extract and restore the client files that were otherwise lost. After doing the 12 12 12 & 9 13 13 this tool becomes obsolete, because the newer software has changed and the data files are now encrypted. During the update from older 2011 software to the current, a conversion of the client database takes place and these are then restored during the actual software updating process. Future updates are programmed with an automatic backup and restore.
Note: If you have specific Prayer Files, Add Faculty Files or DD Cocktails you have created, make copies of the contents. This way you can copy and paste them into the new software in the appropriate places.
Gage Tarrant has shared a video showing an alternative way to back up and restore the Added Gage/Nelson Matrix Items.
When do I need to install the 9-13-2013 Indigo Service Pack?
If the current Indigo Software on your computer is already the 12 12 12, you can simply install the 9-13-2013 Indigo Service Pack. If you have not updated yet and you are still using 7 7 10 - 11 11 11 versions then you need the full install which is found listed as the Software Manager (contains the full 2012 version download). With this your client files should automatically get converted and restored. Please note that after installing the 9-13-2013 Service Pack you will need to re-activate your software and pay the 300 Euro fee through PayPal. See "How do I activate the Indigo 12 12 12 Software?"
When do I need to install the 12-12-2012 Indigo Full Software?
If the Indigo Software you have installed on your computer is from 3 3 10 or on a new computer and you do not have an 7 7 10 -11 11 11 install disk or flash drive, you need to download and install the 12-12-2012 Indigo Full Software. Running the 9 13 13 service pack over a 7 7 10 / 5 5 11 /11 11 11 Indigo version seems to be working fine. Please note that the Full DVD download is not the best option on a virgin computer. If you have a hard copy of older Indigo software, please install that first. We have received some reports that there are error messages and no graphics in some of the Systemic Biofeedback Program options and a few of the BV graphics that are not working. (Email me for more details) So the full download may be missing some files. This is not an issue if the Service Pack is used over an older Indigo software version, as detailed above. These issues have been reported to the software programming team since the summer 2013 and we are waiting for them to fix this.
After installing the Service Pack you need to Activate the 12 12 12 Software and pay the 200 Euro fee. See "How do I activate the Indigo 12 12 12 Software?"
This download is taking over 3 hours what do I do?
If you are installing the Service Pack directly from http://www.welcometoindigo.com it usually takes no more than 10-15 minutes. It should not be taking this long on a reliable high speed connection. If you are doing the Full 12 12 12 Download it could be several hours. It may be difficult to get all the files at once and may require you to repeat it several times to 'catch' all the files especially the video files because of the large size. The update will remember where it left off and where it was 'stuck' so it doesn’t start all over again. If this hang up just keep repeating or get to a better internet source where you have the ability to connect via an Ethernet cable direct from your computer to a modem, with a good quality, high speed internet connection.
Troubleshooting & Error Messages
'' File download error, wrong crc32....''
Go to your browser history and clear the history and clear the cookies, then try again, as something may have been stored preventing it from downloading because of the previous failed attempt. You will probably need to do this after any failed attempt, before trying again
" failed to read setup engine "
Clear the browsing history and clear the cookies and try again, as something may have been stored preventing it from downloading because of the previous failed attempt.
"Failed to get Data for EnableLUA"
Means the UAC is turned on (see how to disable/Trun Off UAC Click here)
If it happens in XP this is a programming error, I think you just have to click ok
"Not a Valid Win32 Application"
not sure what causes this one yet…
"Information: Remedy Query Table error."
Indicates corrupt client data files, or client data table did not write properly. The client files may also be lost. Will need to call Support Central for assistance.
HOW DO I ACTIVATE THE 12 12 12 INDIGO SOFTWARE?
Another important reason for having the I/E updated to the I/E 10 is so that when you activate on the PayPal page their won't be a problem accessing the area to filling in all the info needed to finalize the payment. For some reason if you don’t have I/E 10 you will not be able to completely access all of the 'fill in' area for the required information.
HOW DO I SET UP THE COMMUNICATION (COM) PORT?
You do not need to do this if your device is being recognized. When you see the window revealing the Indigo Serial Number (at the 25% program load mark) you will know your device is being recognized.
Before setting up the COM Port, please make sure the USB driver of the device is properly installed. Connect the Indigo device to the USB connection on the computer that you always use or to a new one that you want to set. The following steps will guide you to set the communication port to the COM1 setting:
Optional Videos for live instructions (These videos were posted on Youtube courtesy of SST);
If for some reason the device does not getting detected after the Update you may have to reset the COM port to Com1
Comports Video Win7 Comport 1 Setup
Comports Video Win Vista Comport 1 setup
Comports Video Win XP Comport 1 setup
BEFORE RUNNING YOUR FIRST SESSION
After the update there are 2 important things to check, once inside the Indigo program. Enter through the Demographics and Chose any client. On the Calibration screen don’t bother Calibrating just close using the red X in the upper right. Fromthe Main Menu access 'Test' to get to the Main Matrix screen.
1. You will need to Reset to the Gage Matrix on the Indigo;
2. You may need to check the Potency Equalizer;
THE BIG SOFTWARE
This is loaded darning the update and an Icon will appear on the desktop of the computer but to use it, it requires an additional activation fee of 150 Euro
Warning if you have backdated your computer due to the 12 12 12 lock out, you might find that you lose access to the Quantum Encyclopedia. So once you have updated to the 12 12 12 and are running the computer at the current date, you may need assistance to reactivate it. Click Here
Susan April 12, 2010 • INDIGO BIOFEEDBACK SYSTEM
Our Support Central Team can be reached by phone or email. Those of you in the EU also have access to your own TQA website, which is being translated into many languages http://www.thequantumalliance.eu/ Here you can click the available flags on the top to see content in that language (some may be in progress). You will find most of the same information available on our main website but more specifically relating to the EU as well content about conferences, training courses and the contact infornation in relation to obtaining more local technical support http://www.thequantumalliance.eu/support
When you receive your device you may have questions about getting started. This Support Desk directs you with any technical computer or software issues or inquiries. If necessary they can also provide assistance with the installation, activation process, and basic navigation of the software. You will be required to leave a message regarding the details of your concern, phone number(s) and the best time to receive a call back. Calls will be returned in the order they are received.
The Support Central email desk is another way to ask a question or give feedback. firstname.lastname@example.org We receive a high volume of emails but strive to respond within one business day. It is important to note that technical issues are typically not easy to resolve in a response via email. In order to trouble shoot an issue, a thorough discussion is required to gather all the critical information about the situation. Most resolutions will also require that a Support Central team member remote into your computer. Therefore, for technical issues it is highly recommended that you call and leave a voice mail. This way you establish your priority on the call back list.
Contact Support Central directly by calling our Toll Free or Worldwide phone numbers.
Support Central Helpline
Mon-Fri 9-7 MST Sat-Sun 10-5 MST
800-388-2033 ext 1
403-228-1141 Worldwide (week days)
GETTING REMOTE HELP ASSISTANCE:
Please download the following software to start the remote control tool TeamViewer Quicksupport:
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Susan November 26, 2009 • INDIGO BIOFEEDBACK SYSTEM
USA / Canada: 1 877 388 3009
Worldwide: 1 250 646 2740
Skype Name: xrroid